Frequently Asked Questions

Q: Do you deliver the furniture?
A: Yes, we have deliveries that take place Monday through Thursday. Larger installations go to our sister company, Move Solutions, which can accommodate delivery any day of the week.

Q: Do you install the furniture?
A: Yes, we provide trained installers that can uninstall, reconfigure and install all major furniture systems and case goods.

Q: Does installation come with the price of the furniture?
A: Installation is quoted separately.

Q: Do you provide electrical and data services?
A: We can recommend or refer electrical and data vendors, but the client is ultimately responsible for providing an electrician to hook up power to the building. 

Q: Will you purchase my existing furniture?
A: This depends on your furniture. If you have a substantial amount of furniture with a strong resale value, we may be interested in purchasing it. We may be able to offset some of your costs by removing your furniture from your facility at no or minimal cost to you.

Q: Can I customize my furniture to incorporate my accent color
A: We can incorporate any accent or brand color that you would like in your furniture. Most of our manufacturers offer many options for fabrics, as well as paints and laminate. Our design team can assemble a look that will meet your design aesthetic and functionality while staying within your budget.

Q: Can you meet my buildings’ insurance requirements?
A: Absolutely. We carry the most comprehensive coverage in the industry and are able to meet the most stringent requirements.

Q: Is everything in the showroom in stock?
A: No, the only furniture available now is our pre-owned furniture from corporate liquidations. All new furniture must be ordered directly from manufacturers and takes anywhere from two to 10 weeks on average, depending on each manufacturer.

Q: Why does it take so long for product to ship?
A: Typically, product lead time runs about six weeks. In our current environment, supply shortage and an overwhelmed transportation infrastructure has delayed shipping. Many manufacturers are experiencing supply chain issues. We can accommodate you by specifying which product is either in stock or on a quick ship program. Some manufactures may offer expedited shipping for an additional cost.

Q: Do you accept credit cards?
A: Yes, we accept Visa, MasterCard, Discover and American Express.

Q: Why do we have to pay a 3% fee for credit card purchases?
A: The 3% fee is a legitimate cost that we incur from credit card companies, which we pass along to the end-user.

Q: What do you charge for space planning and design?
A: For new furniture purchases, we will provide an initial space plan and design with an allotment of two (2) rounds of design revisions. We can also assist with fabric and finish selections. Additional design time will cost $75.00 per hour.

Q: Do you ship out of state?
A: Yes, we can accommodate out-of-state furniture deliveries and/or shipments. We are a part of a national association called Office Moving Alliance (OMA) that enables us to partner with movers nationally or internationally.

Q: Can we pick up our furniture from your showroom?
A: Yes, you may pick up any pre-owned furniture from our Dallas, TX or Addison, TX showroom locations. You are responsible for bringing your own padding to protect the furniture and secure the load.

Q: Who removes trash and cleans up after installation?
A: Our installation comes with complete removal and disposal of all packing debris and includes a thorough wipe down of surfaces, glass and storage at the end of each furniture installation.

Q: How do I clean my new furniture?
A: For laminate and most metal surfaces, cleaners like Formula 409® Multi-Surface Cleaner or Windex® will work. It is best to wipe wooden surfaces with a damp towel, using water only. Wax and spray-dusters add layers of chemicals on the wood, which results in smearing, fingerprints, and haze.

Q: How is the installation handled?
A: Your furniture will be shipped to our warehouse, and our operations team will contact you to coordinate the delivery and installation once all product has been received and inspected.

Q: Do you offer credit or financing?
A: We offer financing through a third party, Horizon Keystone Financial. We can provide a preliminary financing quote with our proposal and put you in contact with a representative who can assist you through the process.

Q: Why should we work with you over your competitors?
A: We offer Total Office Solutions. Through our family of companies, we can assist you with every aspect of your expansion and relocation. We represent over 200 manufactures and provide solutions that fit your budget, aesthetic and schedule.

Q: Are you open on the weekends?
A: We are open on the weekends by appointment only.

Q: Can you store product until our project is ready?
A: Yes, we offer storage in a secure warehouse. Pricing is based on the square feet needed.

Q: Can you rent us furniture?
A: Yes, we rent furniture to outfit all spaces. Pricing is based on inventory selection and includes delivery, installation and pick up.

Q: Can I get my money back if I decide I don’t like the furniture we order?
A: No, our policy is that all sales are final.

Q: Do you have pre-owned options?
A: Yes, we have pre-owned and new products in our 52,000 square foot showroom in the Dallas Design District and our 10,000 square foot showroom in Addison, TX.